Cancellation and Reservation Policies
By making a reservation with us by any means, you agree to the following terms and conditions.
- 48 hours or more prior to excursion date – 100% refund
- 24 hours or more prior to excursion date – date changes, subject to availability
- Less than 48 hours prior to tour date, as well as no shows and late arrivals – no refunds
You can change the date for up to 12 months or reimburse in certificate for the amount of your payment also valid for 12 months and is transferable to other people.
If weather conditions are not suitable for any activity or tour on the day of your reservation, you will have the option of changing the date or requesting a 100% refund.
In case of the Marietas Islands with Hidden Beach access included Tour:
Access to the Hidden Beach can depend on weather conditions, in case the weather does not allow access on the day of your reservation, the difference between the price of the normal tour and the price of the tour with access to the hidden beach will be refunded.